{ "meta": { "title": "About Sathwin Tours", "last_updated": "2026-10-30", "version": "3.0", "description": "Complete company information for Sathwin Tours, the tours and holidays brand of Travel Care Global (Pvt) Ltd, an IATA-accredited, CAA A Grade and SLTDA-licensed travel company in Anuradhapura, Sri Lanka, running inbound Sri Lanka tours led by the Ramayana Trail and India-market holidays, and outbound holidays and pilgrimages for Sri Lankan travellers.", "changelog_note": "v3.0 rebuilt for Sathwin Tours from the Sathwin Tours Company Profile 2026. Inbound and outbound tourism: inbound_travel carries the Sri Lanka tour categories, outbound_travel carries the outbound holidays and pilgrimages for Sri Lankan travellers, signature_packages lists inbound and outbound packages. The long_stays section has been removed. All other keys and field structure unchanged from v2.0, except the outbound why-choose list key, now why_choose_sathwin_tours." }, "company": { "basic_info": { "name": "Sathwin Tours", "legal_name": "Travel Care Global (Pvt) Ltd", "tagline": "Your Journey, Our Passion.", "motto": "Inbound & Outbound Tours | Est. 2008 | Anuradhapura, Sri Lanka", "positioning_line": "From Anuradhapura to the world, and the world to Sri Lanka: air tickets, visas, pilgrimages, holidays abroad and Sri Lanka tours, all handled by one licensed team.", "founded": 2008, "industry": "Inbound & Outbound Travel & Tourism", "headquarters": "Anuradhapura, North Central Province, Sri Lanka", "legal_status": "Sathwin Tours is the tours and holidays brand of Travel Care Global (Pvt) Ltd, Registration No. PV 62887, incorporated in Sri Lanka on 31 January 2008. IATA Agent No. 07303435, Civil Aviation Authority Reg. No. A-762 (A Grade), SLTDA licensed tour operator, and registered with the Ministry of Religious Affairs (MBRCA/78/ANU/2026-28/170)", "registration_country": "Sri Lanka" }, "branding": { "logo_url": "./images/logo.png", "logo_gold_url": "./images/logo-gold.png" }, "leadership": { "founder_ceo": { "name": "Hishan Duminda Pathirana", "position": "Founder and Managing Director", "photo_url": "", "qualifications": [ "Founder of Travel Care Global (Pvt) Ltd, 2008", "IATA-accredited agency holder since 2011", "CAA A Grade licence holder since 2010" ], "experience_years": 18, "specialization": "Hishan Duminda Pathirana founded Travel Care Global in 2008 and launched the Sathwin Tours brand in 2017. Born in Kandy and based in Anuradhapura for the whole of the company's history, he has personally overseen every stage of its growth, from the first air ticket sold to a licensed outbound and inbound tour operator running Buddhist, Hindu and Catholic pilgrimage groups of up to ninety travellers to India more than twice a month, and a company-owned hotel in Anuradhapura." }, "department_heads": [ { "title": "Ticketing", "description": "GDS ticketing, fare quotations and rebooking for outbound and inbound clients, and the first point of contact for ticketing enquiries." }, { "title": "Pilgrimage Operations", "description": "Plans and leads the Dambadiva, Tirupati and Velankanni departures, working directly with temple authorities and ground partners in India." }, { "title": "Outbound Holidays", "description": "Builds and prices the Southeast Asia, Gulf and Europe holidays, and handles visa documentation for every departure." }, { "title": "Inbound Sales, India and UK", "description": "Looks after travel agents and direct guests from India and the United Kingdom, including the Ramayana Trail and India-market Sri Lanka tours." }, { "title": "Hotel and Ground Operations", "description": "Runs the company's Anuradhapura hotel and coordinates drivers, guides and coach operators for touring in Sri Lanka." } ], "co_founders": [] }, "contact": { "sri_lanka_office": { "address": "561/B 16, NSB Road, New Bus Stand, Anuradhapura, Sri Lanka", "city": "Anuradhapura", "province": "North Central Province", "country": "Sri Lanka", "postal_code": "50000", "phone_primary": "+94 71 429 8800", "whatsapp": "+94 71 429 8800", "contact_person": "Reservations Team, Sathwin Tours", "emergency_contact": "+94 71 429 8796", "language": "English, Sinhala, Tamil and Hindi" }, "digital": { "email": "travel@sathwintours.com", "website": "www.sathwintours.com", "booking_portal": "", "email_owner": "" }, "social_media": { "facebook": "https://www.facebook.com/sathwintours1/", "instagram": "", "linkedin": "", "tripadvisor": "", "youtube": "" }, "business_hours": { "monday_to_saturday": "8:30 AM - 6:00 PM", "sunday": "By appointment / WhatsApp enquiries", "emergency_support": "Our operations team and travelling tour leaders are reachable by phone and WhatsApp at any hour while guests are on tour, in Sri Lanka or abroad", "timezone_srilanka": "Asia/Colombo (GMT+5:30)" } } }, "identity": { "vision": "To be one of the best travel partners.", "mission": "To upgrade the rating of the organisation to the desired level sustainably, by accomplishing all financial, managerial, operational, marketing and capacity-development work of its entire office system in an optimal manner, with the due participation of all relevant stakeholders, gaining the fullest warmth of our valued customers and the general public towards our office system and its service delivery process.", "core_values": [ { "name": "Trust", "description": "IATA, Civil Aviation and SLTDA accreditation held for the better part of two decades stands behind every ticket, visa and itinerary we issue.", "icon": "shield-alt" }, { "name": "Reliability", "description": "Whether it is one air ticket or a pilgrimage group of ninety, we confirm, reconfirm and follow every booking through to the end.", "icon": "calendar-check" }, { "name": "Respect for Faith and Culture", "description": "Pilgrimages and temple tours planned by people who understand Buddhist, Hindu and Catholic tradition.", "icon": "place-of-worship" }, { "name": "Local Ownership", "description": "Our office and our hotel are both in Anuradhapura. We invest in the places we sell.", "icon": "home" }, { "name": "Service Without Gaps", "description": "Ticketing, visas, insurance, touring and accommodation under one roof, so guests never coordinate between providers.", "icon": "link" }, { "name": "Sustainable Growth", "description": "We grow when we are ready to grow. Growth that costs service quality is not growth we want.", "icon": "leaf" } ], "brand_promise": "One licensed team for the whole journey, from the first air ticket to the last temple visit, whether you are travelling out of Sri Lanka or coming to see it.", "brand_personality": [ "Trusted", "Devoted", "Well Organised", "Warm and Personal", "Experienced", "Proudly Anuradhapura" ] }, "business": { "core_services": "Worldwide air ticketing, outbound holidays to Asia, the Gulf and Europe, Buddhist, Hindu and Catholic pilgrimages to India and Nepal, inbound Sri Lanka tours led by the Ramayana Trail and India-market holidays, visa facilitation, travel insurance and a company-owned hotel in Anuradhapura", "business_model": "Licensed outbound and inbound tour operator and IATA ticketing agency. One team issues the air tickets, processes visas, arranges insurance, plans the itinerary, books the hotels and ground transport, and sends a staff tour leader with every group. Works directly with travellers, temples, churches and community groups, and as a ground partner for travel agents in India and the United Kingdom", "operational_metrics": { "inbound_tours_delivered_monthly": "Inbound Sri Lanka tours for guests from India, the United Kingdom and other markets, with India our largest source market", "outbound_travelers_served_annually": "More than two pilgrimage departures a month of up to 90 pilgrims each, upwards of 180 pilgrims a month, plus outbound holiday groups to twelve countries", "combined_annual_custom_itineraries": "Group departures and private tours from 3-day breaks to 21-day Sri Lanka journeys and 16-day Europe suites", "guest_satisfaction_rate": "Feedback requested after every trip and used to plan the next departure", "fleet_size": "Air-conditioned cars, vans and coaches through a vetted network of transport partners in Sri Lanka, and air-conditioned coaches with established partners in India", "total_team": "Ticketing, pilgrimage, outbound, inbound and hotel teams in Anuradhapura, with staff tour leaders travelling with every group", "service_categories": "7 service verticals, 18 tourism categories, 10 India-market Sri Lanka tours and 12 outbound destinations" }, "target_markets": [ { "region": "India", "countries": [ "India" ], "segment": "Our primary inbound market. Ramayana Trail pilgrims, Hindu temple groups, honeymooners, families, Indian Buddhist travellers and corporate and wedding groups, with vegetarian and Jain meals and Hindi or Tamil-speaking guides", "market_share": "Primary inbound market" }, { "region": "United Kingdom", "countries": [ "United Kingdom" ], "segment": "Longer, culturally detailed tours anchored around Anuradhapura and the Cultural Triangle, with wildlife, tea country and beaches, usually booked well ahead", "market_share": "Second inbound market" }, { "region": "Sri Lankan Pilgrims", "countries": [ "Sri Lanka" ], "segment": "Buddhist, Hindu and Catholic pilgrims travelling to Dambadiva, Tirupati and Velankanni, often booked by temples, churches, kovils and community groups for their members", "market_share": "Primary outbound market" }, { "region": "Sri Lankan Holiday Travellers", "countries": [ "Sri Lanka" ], "segment": "Families, couples, friends and office groups travelling to Thailand, Malaysia, Singapore, Vietnam, Myanmar, Cambodia, Bali, Dubai, the Maldives, China and Europe", "market_share": "Primary outbound market" }, { "region": "Other Inbound Markets", "countries": [ "Germany", "China", "Maldives", "Middle East" ], "segment": "Private and small group Sri Lanka tours, with German and Mandarin-speaking guides arranged with advance notice", "market_share": "Secondary market" } ], "languages_supported": [ "English", "Sinhala", "Tamil", "Hindi", "German (arranged on request)", "Mandarin (arranged on request)" ], "competitive_advantages": [ { "name": "Eighteen Years Licensed", "description": "Registered since 2008, CAA A Grade since 2010 and IATA-accredited since 2011.", "icon": "certificate" }, { "name": "Inbound and Outbound", "description": "We send Sri Lankans abroad and bring visitors to Sri Lanka, with one team for both.", "icon": "exchange-alt" }, { "name": "Proven Outbound Record", "description": "India, Nepal, Myanmar, Thailand, Malaysia, Singapore, Vietnam, Cambodia, Bali, Dubai, the Maldives and China already operated, with Europe now added.", "icon": "plane-departure" }, { "name": "Multi-Faith Pilgrimages", "description": "Buddhist, Hindu and Catholic pilgrimages to India in groups of up to 90, more than twice a month.", "icon": "place-of-worship" }, { "name": "India, Understood", "description": "Years of taking pilgrims into India now shape our Sri Lanka tours for Indian guests, including a complete Ramayana Trail.", "icon": "om" }, { "name": "Our Own Hotel", "description": "A company-owned hotel in Anuradhapura, close to the sacred city, with expansion under way.", "icon": "hotel" }, { "name": "Ministry Registered", "description": "Registered with the Ministry of Religious Affairs for pilgrimage operations.", "icon": "file-contract" }, { "name": "In-House Ticketing", "description": "Our own IATA desk issues tickets and rebooks in real time when flights change.", "icon": "ticket-alt" }, { "name": "Staff Tour Leaders", "description": "Every group travels with a Sathwin staff member from Anuradhapura, not only a local guide.", "icon": "user-tie" } ], "certifications": [], "partnerships": [ { "partner_name": "Airlines", "partnership_type": "IATA Ticketing", "collaboration_areas": [ "Direct ticketing with every major international airline serving Sri Lanka", "Group fares for pilgrimage and holiday departures", "Real-time rebooking and rerouting through GDS" ], "since": 2011 }, { "partner_name": "Pilgrimage Sites and Temples", "partnership_type": "Temple and Pilgrimage Coordination", "collaboration_areas": [ "Temple authorities and pilgrimage coordinators at Buddhagaya, Tirupati and Velankanni", "Temple trustees on Sri Lanka's Ramayana Trail and at the great Shiva and Murugan temples" ], "since": 2008 }, { "partner_name": "Hotel Partners", "partnership_type": "Accommodation Partners", "collaboration_areas": [ "Preferred rates in Thailand, Malaysia, Singapore, Vietnam, Myanmar, Dubai, India and Europe", "Hotels across Sri Lanka's north, east, Cultural Triangle, hill country and south coast", "Our own hotel in Anuradhapura" ], "since": 2008 }, { "partner_name": "Travel Agents in India and the UK", "partnership_type": "Trade Partnerships", "collaboration_areas": [ "Ready-to-sell India-market Sri Lanka tours with net rates", "Written itineraries and pricing agents can present directly", "A dedicated trade contact separate from the retail line" ], "since": 2026 } ], "recognitions": [], "achievements": [ { "year": 2008, "achievement": "Company Incorporated", "description": "Travel Care Global (Pvt) Ltd incorporated on 31 January 2008, Registration No. PV 62887, with its office in Anuradhapura" }, { "year": 2010, "achievement": "CAA A Grade Licence", "description": "Registered with the Civil Aviation Authority of Sri Lanka on 5 January 2010, Reg. No. A-762, the Authority's highest classification" }, { "year": 2011, "achievement": "IATA Accreditation", "description": "Accredited as an IATA Agent, IATA No. 07303435, for worldwide ticketing" }, { "year": 2017, "achievement": "Sathwin Tours Launched", "description": "The tours and holidays side of the business given its own name, Sathwin Tours" }, { "year": 2026, "achievement": "Ministry of Religious Affairs Registration", "description": "Registration No. MBRCA/78/ANU/2026-28/170 for multi-faith pilgrimage operations" }, { "year": 2026, "achievement": "sathwintours.com Launched", "description": "Website launched with inbound Sri Lanka tours, outbound holidays and pilgrimages, and online enquiries" } ], "sustainability_initiatives": [ { "initiative": "Local Investment", "description": "Office, hotel and staff in Anuradhapura, with local suppliers, guides and hotel staff wherever quality allows", "implementation_year": 2008, "impact": "Spending stays in Anuradhapura and the North Central Province" }, { "initiative": "Respectful Pilgrimage", "description": "Pilgrimages and temple tours planned around the religious meaning of each site, with temple etiquette explained in advance", "implementation_year": 2008, "impact": "Sacred sites treated as places of worship, not sightseeing stops" }, { "initiative": "North and East Itineraries", "description": "India-market tours that include Jaffna, Mannar, Trincomalee and Batticaloa", "implementation_year": 2026, "impact": "Visitor spending reaches the north and east of the island" }, { "initiative": "Heritage-Conscious Touring", "description": "Guided visits to Anuradhapura and the Cultural Triangle that support the heritage sites rather than strain them", "implementation_year": 2008, "impact": "Care for the ancient city we call home" } ], "technology_integration": [ { "technology": "IATA and GDS Ticketing", "description": "Real-time fares, availability and rebooking across every major airline", "implementation_year": 2011, "impact": "Fast changes when flight schedules move" }, { "technology": "sathwintours.com", "description": "Inbound tours, outbound holidays and pilgrimages, with an enquiry form open around the clock", "implementation_year": 2026, "impact": "Direct reach to travellers and agents in India, the UK and Sri Lanka" }, { "technology": "WhatsApp Group Coordination", "description": "Large pilgrimage and holiday groups coordinated on WhatsApp before and during travel", "implementation_year": 2017, "impact": "Quick answers and changes while groups are on the road" }, { "technology": "Facebook and Social Media", "description": "New departures, prices and dates published first on the Sathwin Tours page", "implementation_year": 2017, "impact": "Travellers see new tours as soon as they open" } ] }, "operational_excellence": { "quality_standards": [ { "standard": "Written Confirmation", "description": "Every itinerary and quotation confirmed in writing, never agreed verbally and left to memory", "verification_process": "Checked by the department head before it is sent" }, { "standard": "Named Group Leader", "description": "Every group departure assigned a named Sathwin staff leader before travel, who stays with the group for the whole trip", "monitoring": "Group feedback after every departure" }, { "standard": "Insurance and Visa Check", "description": "Outbound travellers guided through insurance and visa requirements before departure", "verification_process": "Checked before tickets are issued" } ], "guest_services": [ { "service": "Pre-Departure Briefing", "description": "A written briefing for every group covering what to expect, what to pack and who to contact", "availability": "All group departures" }, { "service": "Airport Welcome", "description": "Personal welcome in Sri Lanka for inbound guests, and a tour leader at the airport for outbound groups", "availability": "All guests" }, { "service": "On-Tour Support", "description": "A dedicated contact reachable throughout the trip, not just in office hours", "availability": "All tours" }, { "service": "Guest Communication", "description": "English, Sinhala, Tamil and Hindi, with German and Mandarin-speaking guides arranged with advance notice", "delivery": "Office team, tour leaders and chauffeur-guides" } ], "safety_protocols": [ { "protocol": "Licensed Vehicles and Partners", "description": "Vehicles with tourist transport permits and passenger insurance in Sri Lanka, and established coach partners in India", "compliance": "Standard company policy" }, { "protocol": "Group Contingency Planning", "description": "Back-up transport and accommodation at every stage of the pilgrimage circuits, and flexible rebooking when plans change", "standards": "Applied to every group departure" }, { "protocol": "Emergency Support", "description": "A point of contact for medical concerns at each stage of the circuit, quick access to insurers, and an operations line reachable at any hour", "compliance": "Standard company policy" } ], "vehicle_fleet": { "description": "Air-conditioned cars, vans and coaches through a vetted network of licensed transport partners, sized to the group, from a couple on an airport transfer to a full coach of pilgrims. Every vehicle carries tourist transport permits and passenger insurance.", "types": [ { "name": "Car", "category": "Car", "capacity": "Up to 3 passengers", "best_for": "Couples, honeymooners and airport transfers" }, { "name": "Van", "category": "Van", "capacity": "Up to 9 passengers", "best_for": "Families and small groups" }, { "name": "Mini Coach", "category": "Bus", "capacity": "Up to 26 passengers", "best_for": "Temple groups and corporate parties" }, { "name": "Coach", "category": "Bus", "capacity": "Larger groups", "best_for": "Pilgrimage groups, MICE and wedding parties" } ], "features": [ "Clean, air-conditioned vehicles", "Licensed chauffeur-guides", "Tourist transport permits and passenger insurance", "Back-up vehicles and drivers", "Safe drinking water on every trip" ], "maintenance": "Vehicles checked for permits, insurance and condition before every assignment" }, "accommodation_standards": { "description": "Our own hotel in Anuradhapura, plus partner hotels in Sri Lanka and abroad chosen for comfort, location and suitability for groups, families and pilgrims.", "categories": [ "Company-owned hotel in Anuradhapura", "3, 4 and 5-star hotels across Sri Lanka", "Star-class hotels on outbound holidays and pilgrimages", "Large-block group accommodation for pilgrimage departures" ], "selection_criteria": [ "Comfort and cleanliness", "Location close to the sites guests come to see", "Vegetarian, Jain and family-friendly dining" ], "quality_assurance": "Hotels used regularly by our own groups and checked by our tour leaders" }, "crisis_management": { "covid_era_adaptations": [ "Clean, sanitised vehicles and partner hotels that keep good hygiene standards", "Travel insurance guidance for every outbound traveller", "Flexible rebooking when flights or dates change" ], "operational_flexibility": [ "Back-up transport and accommodation at every stage of a circuit", "Real-time rebooking through our own IATA desk", "A staff tour leader on the ground who can make decisions on the spot" ] } }, "sustainability_commitment": { "heritage_preservation_protocol": { "description": "Our home is Anuradhapura, the ancient sacred capital of Sri Lanka, and much of our work is taking people to places of worship at home and abroad. We want every visit to respect the faith and heritage that brought the traveller there.", "initiatives": [ { "name": "Respect at Religious Sites", "description": "Modest dress, temple etiquette and photography rules explained to every group before travel", "implementation": "Applied to every journey" }, { "name": "Anuradhapura Village Experiences", "description": "Home-cooked meals and farm visits arranged directly with families in the paddy country around Anuradhapura", "beneficiaries": "Village families around Anuradhapura" } ] }, "impact_metrics": { "heritage_sites_supported": "Anuradhapura, Mihintale, Polonnaruwa, Sigiriya, Dambulla, Kandy's Temple of the Sacred Tooth Relic and the temples of the Ramayana Trail", "local_artisans_empowered": "Hotel staff, guides, drivers and suppliers from Anuradhapura", "cultural_programs_funded": "Support for temples and community groups in Anuradhapura", "community_revenue_share": "Money spent with Sathwin stays in Anuradhapura and in the communities our guests visit", "guest_satisfaction_rate": "Feedback requested after every trip and acted on" }, "environmental_projects": [ { "program": "Less Plastic on Tour", "description": "Refillable water for groups wherever possible and no single-use plastic where it can be avoided", "impact": "Less plastic waste on pilgrimages and tours" } ], "social_responsibility": [ { "initiative": "Local Employment", "description": "Office, hotel and touring staff hired from Anuradhapura wherever possible", "beneficiaries": "Families in and around Anuradhapura" }, { "initiative": "Temples and Community Groups", "description": "Support for temples and community organisations in Anuradhapura", "beneficiaries": "Local communities in the North Central Province" } ] }, "future_vision": { "expansion_blueprint_2026_2031": { "phase_1": { "name": "Capacity and India Focus", "timeline": "2026-2028", "initiatives": [ "Expand the Anuradhapura hotel", "Increase pilgrimage departures beyond two 90-pax groups a month", "Launch the India-market Sri Lanka tours and the Ramayana Trail through Indian trade partners", "Run the first Grand Europe Suite departures" ] }, "phase_2": { "name": "Diversification", "timeline": "2028-2030", "initiatives": [ "New pilgrimage circuits in India and Nepal", "More outbound destinations in Asia, the Middle East and Europe", "Online booking for outbound holidays and inbound tours", "Deeper trade relationships with agents in India and the United Kingdom" ] }, "phase_3": { "name": "Regional Standing", "timeline": "2030-2032", "initiatives": [ "A second company-owned property, possibly in Kandy or on the Ramayana Trail", "A representative presence in a major Indian city", "Recognition as Sri Lanka's leading multi-faith pilgrimage and 360-degree travel group" ] } }, "market_expansion_goals": { "new_markets": [ "Every major Indian city, starting with Chennai, Mumbai, Bengaluru and Delhi", "The United Kingdom", "Europe as a new outbound destination for Sri Lankan travellers" ], "market_penetration": "Build the Sathwin name with Indian travellers and agents for Sri Lanka tours, and with Sri Lankan families for holidays abroad", "package_development": "Keep the inbound, outbound and pilgrimage packages current, and add new routes such as Lumbini and Kathmandu, Japan and South Korea, and Mediterranean Europe", "technology_integration": "Online booking and enquiry, WhatsApp group coordination and digital itineraries", "sustainability_target": "Local investment in Anuradhapura and respectful pilgrimage on every departure" }, "innovation_commitments": [ "Keep every itinerary confirmed in writing", "Keep a staff tour leader with every group", "Grow capacity only as fast as service quality allows", "Develop new pilgrimage and outbound routes", "Serve Indian guests in their own language and food" ] }, "contact_summary": { "primary_contact": "Reservations Team - Sathwin Tours", "main_office_contact": { "phone": "+94 71 429 8800", "country": "Sri Lanka", "note": "Main contact number for tours, pilgrimages, air tickets and trade enquiries" }, "sri_lanka": { "phone": "+94 71 429 8800", "whatsapp": "+94 71 429 8800", "email": "travel@sathwintours.com", "secondary_email": "sales@travelcareglobal.com", "address": "561/B 16, NSB Road, New Bus Stand, Anuradhapura, Sri Lanka" }, "emergency_support": "Our operations team and tour leaders are reachable by phone and WhatsApp at any hour while guests are on tour", "response_time": "A reply to every enquiry within one working day", "booking_inquiries": "Website enquiry form, WhatsApp, phone (+94 71 429 8800, +94 71 429 8796, +94 71 429 8797, +94 25 222 4700) and email accepted", "booking_requirements": "A deposit confirms the booking and the balance is due before departure. Air tickets are issued once paid in full. Pilgrimage groups should book at least eight weeks ahead, and Europe suites at least three months ahead for visa appointments" }, "outbound_travel": { "description": "Sathwin Tours plans complete holidays and pilgrimages abroad for Sri Lankan travellers: air tickets from our own IATA desk, visa processing, travel insurance, star-class hotels, meals, transport and a Sathwin tour leader travelling with every group.", "countries": [ "India", "Nepal", "Myanmar", "Thailand", "Malaysia", "Singapore", "Vietnam", "Cambodia", "Indonesia (Bali)", "UAE (Dubai)", "Maldives", "China", "Europe" ], "destination_highlights": [ { "country": "India: Dambadiva Pilgrimage", "highlight": "16 days, LKR 240,000. Buddhagaya, Lumbini, Kusinara, Baranasi and Sanchi, with sil, sanghika dana and Bodhi puja at Buddhagaya. 2027 departures in March, May, August and November" }, { "country": "India: Tirupati and Velankanni", "highlight": "Tirupati darshan in 4 days, 3 nights, and the Velankanni Catholic pilgrimage in 6 days" }, { "country": "Myanmar", "highlight": "10 days, LKR 398,000. Shwedagon, the Golden Rock, Mandalay, U Bein Bridge, Bagan and Inle Lake, with air tickets, star-class hotels, all meals and entrance tickets" }, { "country": "Vietnam", "highlight": "7 days, 6 nights, LKR 480,000. Da Nang's Golden Bridge, Hanoi, Halong Bay and Sapa. January departure" }, { "country": "Thailand", "highlight": "Bangkok Tour, 6 days, 5 nights, LKR 260,000. The Grand Palace, Wat Traimit, Pattaya, Coral Island, Nong Nooch and Safari World" }, { "country": "Malaysia", "highlight": "Kuala Lumpur and Genting, 5 days, 4 nights. Petronas Towers, Genting cable car, Batu Caves, Sunway Lagoon and shopping" }, { "country": "Singapore, Dubai, Bali and the Maldives", "highlight": "City, desert, island and resort holidays for families and honeymooners" }, { "country": "Europe", "highlight": "Two 16-day Grand Europe Suites: Western Europe and the Alps, and Scandinavia and Imperial Central Europe, with UK and Schengen visas handled by us" } ], "package_inclusions": [ "Return Air Tickets with Taxes", "Visa Processing", "Star-Class Hotels", "Meals as per Programme", "Air-Conditioned Transport", "Sathwin Tour Leader for Groups", "Travel Insurance" ], "services": [ { "name": "Worldwide Air Ticketing", "description": "Full IATA ticketing across all major airlines, for individuals, families and groups" }, { "name": "Visa Processing", "description": "Tourist, business, transit and medical visas, including UK and Schengen visas for Europe" }, { "name": "Pilgrimage Tours", "description": "Buddhist, Hindu and Catholic pilgrimages to India and Nepal in groups of up to 90" }, { "name": "Holiday Packages", "description": "Group and private holidays in Asia, the Gulf and Europe", "vehicle_types": [ "Air-conditioned coach", "Private van", "Private car" ] }, { "name": "Travel Insurance", "description": "Insurance arranged for every outbound traveller" }, { "name": "Itinerary Planning", "description": "Day-by-day plans confirmed in writing before payment" } ], "package_types": [ "Pilgrimage groups", "Family holidays", "Honeymoon packages", "Group tours for temples, offices and friends", "Business travel" ], "durations": [ "3 to 6 day holidays", "7 to 10 day tours", "14 to 16 day pilgrimages", "16 day Europe suites", "Custom durations on request" ], "starting_prices": { "airport_transfers": "Bangkok Tour, 6 days: LKR 260,000 per person", "sedan_hire": "Dambadiva pilgrimage, 16 days: LKR 240,000 per person", "van_hire": "Golden Myanmar, 10 days: LKR 398,000 per person", "coach_hire": "Discover Vietnam, 7 days: LKR 480,000 per person", "self_drive_and_rentals": "Malaysia, Singapore, Dubai, Bali and the Maldives: price on request", "chauffeur_guided_circuits": "Grand Europe Suites: quoted per group size and travel month" }, "why_choose_sathwin_tours": [ "IATA, CAA A Grade and SLTDA licensed since 2008", "Air tickets, visas and insurance handled in-house", "A Sathwin tour leader travels with every group", "Pilgrimages planned with real respect for faith", "Twelve countries already operated", "Clear prices confirmed in writing", "Our team reachable at any hour while you travel" ] }, "inbound_travel": { "description": "Sathwin Tours plans Sri Lanka tours for visitors from India, the United Kingdom and beyond, led by three Ramayana Trail packages and seven India-market holidays from 5 to 21 days that cover all nine provinces, with a company-owned hotel in Anuradhapura.", "tour_categories": [ { "id": "religious-pilgrimage", "name": "Ramayana Trail & Pilgrimage", "icon": "๐Ÿ›•", "description": "Ramayana sites, the great Shiva and Murugan temples and Sri Lanka's Buddhist heritage" }, { "id": "culture-heritage", "name": "Culture & Heritage", "icon": "๐Ÿ›๏ธ", "description": "Anuradhapura, Polonnaruwa, Sigiriya, Dambulla, Kandy and Galle Fort" }, { "id": "honeymoon-romance", "name": "Honeymoon & Romance", "icon": "๐Ÿ’‘", "description": "Hill country hotels, the Ella train and beach resorts for two" }, { "id": "family", "name": "Family Holidays", "icon": "๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ", "description": "Elephants, safaris, tea country and beaches, paced for children and grandparents" }, { "id": "nature-wildlife", "name": "Wildlife & Safari", "icon": "๐Ÿ†", "description": "Leopards and elephants in Yala, Wilpattu, Minneriya and Udawalawe" }, { "id": "hill-country-tea", "name": "Hill Country & Tea", "icon": "๐Ÿƒ", "description": "Kandy, Nuwara Eliya and Ella, tea estates and cool mountain air" }, { "id": "beach-coastal", "name": "Beach & Coastal", "icon": "๐Ÿ–๏ธ", "description": "Mirissa, Bentota, Trincomalee and Pasikudah" }, { "id": "marine-life", "name": "Marine Life", "icon": "๐Ÿ‹", "description": "Whale and dolphin watching, snorkelling and turtle hatcheries" }, { "id": "eco-rainforest", "name": "Nature & Trekking", "icon": "๐ŸŒณ", "description": "Horton Plains, the Knuckles range and the Ritigala forest reserve" }, { "id": "adventure", "name": "Adventure", "icon": "๐Ÿ„", "description": "Rafting at Kitulgala, hiking, rock climbing and canyoning" }, { "id": "wellness-ayurveda", "name": "Wellness & Ayurveda", "icon": "๐Ÿง˜", "description": "Ayurveda, yoga and quiet resort stays" }, { "id": "rail-scenic", "name": "Rail Journeys", "icon": "๐Ÿš‚", "description": "The hill country line from Kandy and Nanu Oya to Ella" }, { "id": "culinary-food", "name": "Culinary", "icon": "๐Ÿ›", "description": "Cooking classes, spice gardens and food trails in Colombo, Kandy and Jaffna" }, { "id": "rural-community", "name": "Rural & Community", "icon": "๐Ÿก", "description": "Village meals and farm visits in the paddy country around Anuradhapura" }, { "id": "gems-jewellery", "name": "Shopping & Gems", "icon": "๐Ÿ’Ž", "description": "Colombo malls, Pettah markets, tea, spices, handloom and gems" }, { "id": "corporate-group", "name": "MICE, Corporate & Weddings", "icon": "๐Ÿงณ", "description": "Incentive trips, conferences and Indian destination weddings" }, { "id": "walking-trekking", "name": "Tamil Heritage North & East", "icon": "๐Ÿ•‰๏ธ", "description": "Jaffna, Nainativu, Mannar, Trincomalee and Batticaloa" }, { "id": "cycling", "name": "Cycling", "icon": "๐Ÿšฒ", "description": "Cycling through Anuradhapura's sacred city and paddy country" }, { "id": "bird-watching", "name": "Photography", "icon": "๐Ÿ“ท", "description": "Sunrise at Sigiriya, mist on Horton Plains and light-led itineraries" }, { "id": "festivals-traditions", "name": "Festivals & Traditions", "icon": "๐Ÿ˜", "description": "The Kandy Esala Perahera, Nallur, Kataragama and Vesak" } ] }, "hero": { "slides": [ { "bgImage": "images/slider/heritage-pilgrimage-srilanka-main-slider.jpg", "eyebrow": "Inbound & Outbound Tours Since 2008", "title": "Your Journey, Our Passion", "description": "Sri Lanka tours for visitors from India and beyond, and holidays and pilgrimages abroad for Sri Lankan travellers, all from one licensed team in Anuradhapura.", "stats": [ { "icon": "fas fa-certificate", "label": "IATA & CAA A Grade" }, { "icon": "fas fa-plane-departure", "label": "12 Outbound Countries" }, { "icon": "fas fa-map-marked-alt", "label": "Island-Wide Sri Lanka Tours" } ], "cta": { "text": "Explore Our Tours", "icon": "fas fa-compass", "link": "package-master.html" }, "tab": "Since 2008", "alt": "Pilgrims in white walking past Ruwanwelisaya stupa in Anuradhapura at dusk", "focus": [ 62, 40 ], "audience": [ "intl", "lk" ], "order": { "intl": 1, "lk": 1 } }, { "bgImage": "images/tour/seetha-amman-temple.jpg", "eyebrow": "The Ramayana Trail in Sri Lanka", "title": "Walk the Ramayana in Lanka", "description": "Munneswaram, Seetha Amman Temple, Ashok Vatika, Divurumpola, Ravana Falls and Koneswaram, on three Ramayana tours of 6, 10 and 14 days, with vegetarian meals and Hindi or Tamil-speaking guides.", "stats": [ { "icon": "fas fa-om", "label": "3 Ramayana Tours" }, { "icon": "fas fa-utensils", "label": "Vegetarian & Jain Meals" }, { "icon": "fas fa-language", "label": "Hindi & Tamil Guides" } ], "cta": { "text": "View Ramayana Tours", "icon": "fas fa-map", "link": "package-master.html?type=inbound" }, "tab": "Ramayana Trail", "alt": "Seetha Amman Temple in the Sri Lankan hill country", "focus": [ 55, 45 ], "audience": [ "intl", "lk" ], "order": { "intl": 2, "lk": 5 } }, { "bgImage": "images/why-us/18-outbound-bodh-gaya.webp", "eyebrow": "Pilgrimages to India", "title": "Dambadiva, Tirupati and Velankanni", "description": "Buddhist, Hindu and Catholic pilgrimages in groups of up to 90, more than twice a month, with a Sathwin tour leader from 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], "cta": { "text": "Outbound Holidays", "icon": "fas fa-plane", "link": "outbound-travels.html" }, "tab": "Holidays Abroad", "alt": "A lakeside town in the Swiss Alps", "focus": [ 60, 50 ], "audience": [ "intl", "lk" ], "order": { "intl": 5, "lk": 2 } }, { "bgImage": "images/slider/sri-lanka-tourism-01-sigiriya.jpg", "eyebrow": "Trusted Since 2008", "title": "One Team for the Whole Journey", "description": "Written confirmations, our own hotel in Anuradhapura and a team reachable at any hour make every Sathwin journey reliable, at home or abroad.", "stats": [ { "icon": "fas fa-headset", "label": "Support at Any Hour" }, { "icon": "fas fa-file-signature", "label": "Written Confirmations" }, { "icon": "fas fa-hotel", "label": "Our Own Hotel" } ], "cta": { "text": "Contact Sathwin Tours", "icon": "fas fa-phone", "link": "contact.html" }, "tab": "One Team", "alt": "Sigiriya rock fortress rising above the forest", "focus": [ 55, 40 ], "audience": [ "intl", "lk" ], "order": { "intl": 3, "lk": 4 } } ], "trustBadge": { "line1": "Since 2008", "line2": "Inbound &\nOutbound Tours" }, "marqueeItems": [ "Inbound & Outbound Tours Since 2008", "IATA No. 07303435 ยท CAA A Grade Licence", "The Ramayana Trail in Sri Lanka", "Dambadiva, Tirupati & Velankanni Pilgrimages", "Thailand ยท Malaysia ยท Singapore ยท Vietnam ยท Myanmar", "Dubai ยท Bali ยท Maldives ยท China ยท Europe", "Hindi & Tamil-Speaking Guides", "Our Own Hotel in Anuradhapura", "Air Tickets, Visas & Insurance In-House", "Your Journey, Our Passion" ], "seal": { "ring": "IATA Accredited ยท CAA A Grade ยท SLTDA Licensed ยท ", "label": "Since" } }, "company_story": { "headline": "From Anuradhapura to the world, and the world to Sri Lanka.", "paragraphs": [ "Travel Care Global (Pvt) Ltd was incorporated in January 2008 by Hishan Duminda Pathirana, a Kandy-born entrepreneur who chose to build his business not in Colombo, where most Sri Lankan agencies cluster, but in Anuradhapura, the island's ancient sacred capital.", "What began as a ticketing desk grew into a full travel group, with an A Grade Civil Aviation Authority licence in 2010, IATA accreditation in 2011, SLTDA registration and Ministry of Religious Affairs registration for its pilgrimages. In 2017 the tours and holidays side of the business took its own name: Sathwin Tours.", "Today Sathwin runs on both sides of the travel trade. It sends Sri Lankans abroad on pilgrimages to Dambadiva, Tirupati and Velankanni, and on holidays to Asia, the Gulf and Europe. And it brings visitors to Sri Lanka, with India as its largest market and a complete Ramayana Trail of its own.", "To give pilgrims and guests a proper night's rest close to the sacred city, the company also owns its own hotel in Anuradhapura, with expansion under way." ], "closing": "Your Journey, Our Passion." }, "market_position": { "paragraphs": [ "India has been Sri Lanka's largest source market through much of the recovery since 2022, and it is ours too. Indian travellers come for the Ramayana sites, the great Shiva and Murugan temples, the Buddhist heritage, honeymoons and family holidays, and Sathwin builds its inbound tours around each of them.", "The United Kingdom is our second inbound market, with guests who book well ahead and favour longer, culturally detailed tours anchored around Anuradhapura and the Cultural Triangle.", "On the outbound side, Sri Lankans are travelling abroad in rising numbers. Pilgrimage to India is the most consistent segment, followed by short holidays to Thailand and Malaysia, family trips to Singapore and Dubai, and growing interest in Vietnam, Myanmar and now Europe." ] }, "client_demographics": { "paragraphs": [ "Our outbound clients are Sri Lankan pilgrims, families, couples, friends and office groups, drawn from across the country but concentrated in Anuradhapura and the North Central Province. Many groups are booked by temples, churches, kovils and community organisations.", "Our inbound guests are led by India: Ramayana pilgrims and Hindu families, honeymooners, multi-generation families, Indian Buddhist travellers and corporate and wedding groups, followed by guests from the United Kingdom." ] }, "regulatory_standing": { "intro": "Sathwin Tours is the tours and holidays brand of Travel Care Global (Pvt) Ltd, which has held its accreditations continuously for close to two decades.", "items": [ { "title": "Company Registration", "description": "Travel Care Global (Pvt) Ltd, Registration No. PV 62887, incorporated on 31 January 2008.", "icon": "building" }, { "title": "IATA Accreditation", "description": "IATA Agent since 2011, IATA No. 07303435, for worldwide ticketing across all major airlines.", "icon": "plane" }, { "title": "Civil Aviation Authority Licence", "description": "CAA Reg. No. A-762, A Grade licence held since 5 January 2010, the Authority's highest classification.", "icon": "id-card" }, { "title": "SLTDA Tour Operator", "description": "Licensed by the Sri Lanka Tourism Development Authority for inbound and outbound tour operations.", "icon": "file-shield" }, { "title": "Ministry of Religious Affairs", "description": "Registration No. MBRCA/78/ANU/2026-28/170 for multi-faith pilgrimage operations to India.", "icon": "place-of-worship" }, { "title": "IATA-AASL", "description": "Registered under the Ceylon Chamber of Commerce.", "icon": "handshake" }, { "title": "Registered Office", "description": "561/B 16, NSB Road, New Bus Stand, Anuradhapura, Sri Lanka.", "icon": "map-marker-alt" } ] }, "credibility_badges": { "eyebrow": "Licensed & Accredited", "heading": "Trusted, licensed and accountable", "intro": "Every air ticket, visa and tour we sell is issued under these registrations, held by Travel Care Global (Pvt) Ltd since 2008.", "note": "Only accreditations and registrations listed in the Sathwin Tours Company Profile are shown. Seal artwork in images/badges/ is the site's own design, not the authorities' official logos; replace 'logo' with an official logo file if the authority supplies one.", "items": [ { "id": "iata", "seal": "IATA", "title": "IATA Accredited Agent", "detail": "IATA No. 07303435", "since": "2011", "note": "Worldwide ticketing on all major airlines and alliances", "icon": "plane", "logo": "images/badges/badge-iata.png", "url": "" }, { "id": "caa", "seal": "CAA", "title": "Civil Aviation Authority of Sri Lanka", "detail": "A Grade Licence, Reg. A-762", "since": "2010", "note": "The Authority's highest classification for a travel agency", "icon": "id-card", "logo": "images/badges/badge-caa.png", "url": "" }, { "id": "sltda", "seal": "SLTDA", "title": "Sri Lanka Tourism Development Authority", "detail": "Licensed Tour Operator", "since": "", "note": "Covers our inbound and outbound tour operations", "icon": "shield-alt", "logo": "images/badges/badge-sltda.png", "url": "" }, { "id": "religious-affairs", "seal": "MRA", "title": "Ministry of Religious Affairs", "detail": "Reg. MBRCA/78/ANU/2026-28/170", "since": "", "note": "Registered for multi-faith pilgrimage tours to India", "icon": "place-of-worship", "logo": "images/badges/badge-religious-affairs.png", "url": "" }, { "id": "iata-aasl", "seal": "AASL", "title": "IATA-AASL", "detail": "Ceylon Chamber of Commerce", "since": "", "note": "Association of Airline Representatives in Sri Lanka", "icon": "handshake", "logo": "images/badges/badge-aasl.png", "url": "" }, { "id": "company", "seal": "PV", "title": "Travel Care Global (Pvt) Ltd", "detail": "Company Reg. PV 62887", "since": "2008", "note": "Sathwin Tours is the company's tours and holidays brand", "icon": "building", "logo": "images/badges/badge-since-2008.png", "url": "" }, { "id": "tour-leader", "seal": "", "title": "Sathwin Tour Leader", "detail": "With every group, in Sri Lanka and abroad", "since": "", "note": "A Sathwin staff member from Anuradhapura travels with every group", "icon": "user-tie", "logo": "images/badges/badge-tour-leader.png", "url": "" }, { "id": "facebook", "seal": "", "title": "Sathwin Tours on Facebook", "detail": "Our travel community since 2017", "since": "2017", "note": "New tours, prices and departure dates are published here first", "icon": "facebook-f", "logo": "", "url": "https://www.facebook.com/sathwintours1/" } ], "proof_points": [ { "icon": "users", "text": "180+ pilgrims travel with us every month" }, { "icon": "user-tie", "text": "A Sathwin tour leader with every group" }, { "icon": "hotel", "text": "Our own hotel in Anuradhapura" }, { "icon": "globe-asia", "text": "12 countries operated, Europe now added" }, { "icon": "file-signature", "text": "Every booking confirmed in writing" } ] }, "two_strengths": { "intro": "Sathwin Tours runs on both sides of the travel trade, with the same team, the same licences and the same care behind both.", "tour_side": { "title": "Inbound Sri Lanka Tours", "description": "Sri Lanka tours for visitors from India, the United Kingdom and beyond, led by the Ramayana Trail and ten India-market packages from 5 to 21 days.", "icon": "map-marked-alt" }, "transport_side": { "title": "Outbound Holidays & Pilgrimages", "description": "Pilgrimages to India and Nepal, and holidays to Asia, the Gulf and Europe, with air tickets, visas and insurance handled by our own IATA desk.", "icon": "plane-departure" }, "closing": "Both are planned and run from one office in Anuradhapura, so every traveller and every partner has one clear point of contact." }, "combined_operation": { "paragraphs": [ "Ticketing, visas, insurance, touring and accommodation all sit under one roof, so a guest is never left coordinating between three different providers.", "Because we run our own IATA desk, a cancelled or delayed flight is rebooked in real time, whether the group is leaving Sri Lanka or arriving in it.", "Running pilgrimage groups of ninety into India for years taught us how Indian travel works, and we bring that experience to every Indian guest who comes to Sri Lanka with us." ] }, "home_ground": { "title": "Anuradhapura & the Sacred City", "intro": "Anuradhapura is where our office and our hotel are, and one of the most rewarding cities in Sri Lanka to explore properly. These are the experiences we arrange most often for guests staying in the city.", "things_to_do": [ { "name": "Sacred City Heritage Walk", "description": "The Sri Maha Bodhi, Ruwanwelisaya, Jetavanaramaya, Abhayagiri, Thuparamaya, Mirisawetiya and the Kuttam Pokuna twin ponds.", "icon": "landmark" }, { "name": "Isurumuniya and the Samadhi Statue", "description": "A quieter route through Isurumuniya rock temple and the Samadhi Buddha, with more time at each stop.", "icon": "place-of-worship" }, { "name": "Mihintale", "description": "Where Arahat Mahinda met King Devanampiya Tissa and Buddhism came to Sri Lanka, thirty minutes from the city.", "icon": "mountain" }, { "name": "Ritigala Forest Monastery", "description": "Ancient ruins and jungle trekking, and for Indian guests a site linked with Hanuman and the Sanjeevani mountain.", "icon": "tree" }, { "name": "Wilpattu Safari", "description": "A half-day safari in Sri Lanka's largest national park, close enough to run as an add-on.", "icon": "paw" }, { "name": "Cycling the Sacred City", "description": "A flat, temple-studded landscape that is a pleasure to explore by bicycle.", "icon": "bicycle" }, { "name": "Reservoir Sunsets", "description": "Boat rides and sunset viewpoints on the ancient Nuwara Wewa and Tissa Wewa.", "icon": "water" }, { "name": "Village Life", "description": "Home-cooked meals and farm visits with families in the paddy country around the city.", "icon": "home" }, { "name": "Bodhi Puja", "description": "Evening offerings at the Jaya Sri Maha Bodhi, the oldest documented tree in the world.", "icon": "leaf" }, { "name": "Day Tours and Circuits", "description": "Half-day and full-day sacred city tours, Anuradhapura and Wilpattu (2 days), Ritigala and village (2 days), and the Colombo to Anuradhapura day excursion.", "icon": "calendar-day" } ] }, "hotel": { "title": "Our Anuradhapura Hotel", "tagline": "Our own hotel, a short walk from the sacred city", "intro": "Bringing a hotel into the business was not part of the original plan when the company was founded in 2008. It grew out of a practical problem. Running pilgrimage groups of eighty and ninety people meant depending on third-party hotels to hold large blocks of rooms during peak season, and that sometimes left guests in properties that did not match the standard we wanted to put our name behind. Owning a property in Anuradhapura solved that.", "paragraphs": [ "The hotel is now the main base for our pilgrimage groups and for a growing share of our inbound guests, especially those on Anuradhapura, Cultural Triangle and longer India-market itineraries.", "It sits within easy reach of the sacred city, which matters more than it might sound. A pilgrim who has spent a long day walking between temples in the heat does not want another hour of driving before they can rest, and neither does a family on day three of a cultural tour.", "Expansion of the property is under way, planned around the same guest mix that fills it today: pilgrimage groups that need reliable, large-block accommodation, and independent or small-group travellers who want a comfortable, well-located base for a few nights." ], "guest_services": [ { "name": "In-house dining", "description": "Local Sri Lankan dishes and Indian vegetarian menus, with Jain meals arranged in advance.", "icon": "utensils" }, { "name": "Transfers", "description": "Airport and rail transfers arranged directly with our tour desk.", "icon": "shuttle-van" }, { "name": "Luggage storage", "description": "Leave your bags with us between excursions and day trips.", "icon": "suitcase-rolling" }, { "name": "Laundry", "description": "Laundry service for guests on longer tours and pilgrimages.", "icon": "tshirt" }, { "name": "Bicycle rental", "description": "Explore the flat, temple-studded sacred city under your own steam.", "icon": "bicycle" }, { "name": "Tour desk", "description": "Sacred city walks, Mihintale, Ritigala and Wilpattu safaris booked on site.", "icon": "map-marked-alt" } ], "who_stays": [ { "name": "Pilgrimage groups", "description": "Large-block rooms for temple, church and kovil groups, coordinated with our pilgrimage team.", "icon": "place-of-worship" }, { "name": "Sri Lanka tour guests", "description": "The overnight stop on our Sacred Buddhist, Ramayana and Grand Sri Lanka itineraries.", "icon": "route" }, { "name": "Independent travellers", "description": "The hotel also operates on its own, and bookings from guests not on a tour are welcome.", "icon": "user-friends" } ], "tours_with_hotel": [ "LCT003", "LCT006", "LCT009", "LCT010" ] }, "signature_packages": { "intro": "Inbound Sri Lanka tours and outbound holidays and pilgrimages. Published outbound prices are per person and confirmed in writing at booking.", "items": [ { "name": "Ramayana Trail Essentials", "duration": "6 days", "description": "Inbound. Munneswaram and Manavari, Kandy, the Bhakta Hanuman Temple at Ramboda, Seetha Amman Temple, Ashok Vatika at Hakgala, Divurumpola and the Vibhishana shrine at Kelaniya." }, { "name": "Ramayana Grand Trail", "duration": "10 days", "description": "Inbound. The hill country Ramayana sites plus Sigiriya, Ravana Falls and Cave at Ella, Kataragama, Ussangoda, Rumassala and Galle Fort." }, { "name": "Complete Ramayana Odyssey, North to South", "duration": "14 days", "description": "Inbound. Mannar, Rama Setu viewpoint, Jaffna, Nainativu, Nilavarai, Koneswaram, Anuradhapura at our own hotel, Ritigala and the full hill country and southern trail." }, { "name": "Sri Lanka Express", "duration": "5 days", "description": "Inbound. Pinnawala, Kandy, the tea country of Nuwara Eliya and an evening of shopping in Colombo." }, { "name": "Romantic Sri Lanka Honeymoon", "duration": "7 days", "description": "Inbound. Kandy, Nuwara Eliya, the hill country train to Ella, Mirissa and a beach resort at Bentota." }, { "name": "Sacred Buddhist Sri Lanka", "duration": "8 days", "description": "Inbound. Kelaniya, Anuradhapura's Atamasthana, Mihintale, Polonnaruwa, Dambulla, Aluvihare and the Temple of the Tooth." }, { "name": "Family Fun, Wildlife and Beaches", "duration": "9 days", "description": "Inbound. Elephants at Pinnawala, the Ella train, a Yala leopard safari, whale watching in season and beach days at Bentota." }, { "name": "Tamil Heritage and Temples of the North and East", "duration": "10 days", "description": "Inbound. Nallur, Nainativu, Naguleswaram, Thiruketheeswaram, Koneswaram, Pasikudah and Batticaloa." }, { "name": "Grand Sri Lanka Discovery", "duration": "15 days", "description": "Inbound. The full classic island circuit from Anuradhapura through the hills to the south coast." }, { "name": "Complete Sri Lanka, 21-Day Odyssey", "duration": "21 days", "description": "Inbound. A complete loop of the island through all nine provinces." }, { "name": "Dambadiva Pilgrimage", "duration": "16 days", "description": "Outbound. LKR 240,000. Buddhagaya, Lumbini, Kusinara, Baranasi and Sanchi. 2027 departures in March, May, August and November. A 9-day classic and a 14-day version are also offered." }, { "name": "Golden Myanmar", "duration": "10 days", "description": "Outbound. LKR 398,000. Shwedagon, the Golden Rock, Mandalay, U Bein Bridge, Bagan and Inle Lake, with air tickets, star-class hotels and all meals." }, { "name": "Discover Vietnam", "duration": "7 days", "description": "Outbound. LKR 480,000. Da Nang's Golden Bridge, Hanoi, Halong Bay and Sapa. January tour." }, { "name": "Bangkok Tour: One Week in Bangkok", "duration": "6 days", "description": "Outbound. LKR 260,000. The Grand Palace, Wat Traimit, Pattaya, Coral Island, Nong Nooch and Safari World." }, { "name": "Malaysia: Kuala Lumpur & Genting", "duration": "5 days", "description": "Outbound. Petronas Towers, Genting cable car, Batu Caves, Sunway Lagoon and a Kuala Lumpur shopping day." }, { "name": "Tirupati Darshan", "duration": "4 days", "description": "Outbound. Tirumala temple worship with darshan arranged in advance, the Madras Crocodile Bank and Marina Beach." }, { "name": "Velankanni Pilgrimage", "duration": "6 days", "description": "Outbound. The Basilica of Our Lady of Good Health and Chennai's shrines." }, { "name": "Grand Western Europe and the Alps", "duration": "16 days", "description": "Outbound. London, Paris, Brussels, Amsterdam, the Rhine, Lucerne, Mount Titlis, Innsbruck, Venice, Florence and Rome. Ten countries." }, { "name": "Scandinavia and Imperial Central Europe", "duration": "16 days", "description": "Outbound. Copenhagen, Oslo, the Norwegian fjords, Stockholm, Berlin, Prague, Vienna and Budapest. Eight countries." }, { "name": "Singapore, Dubai, Bali and the Maldives", "duration": "3 to 6 days", "description": "Outbound. City, desert, island and resort holidays, priced on request." } ] }, "sample_itineraries": [ { "name": "Ramayana Trail Essentials", "duration": "6 Days", "days": [ "Airport welcome, Munneswaram and Manavari temples at Chilaw.", "Drive to Kandy, Temple of the Sacred Tooth Relic and an evening cultural show.", "Tea factory, Bhakta Hanuman Temple at Ramboda and Gayathri Peedam in Nuwara Eliya.", "Seetha Amman Temple, Ashok Vatika at Hakgala and Divurumpola.", "Vibhishana shrine at Kelaniya and evening shopping in Colombo.", "Colombo temples and city tour, then departure." ] }, { "name": "Dambadiva Pilgrimage", "duration": "16 Days", "days": [ "Colombo to India with the Sathwin tour leader.", "Arrival in Buddhagaya, evening worship at the Mahabodhi Temple.", "Sil, Bodhi puja, sanghika dana and relic veneration at Buddhagaya.", "Rajgir and Nalanda.", "Vaishali, continuing toward Kushinagar.", "Kushinagar and the Mahaparinirvana Temple.", "Lumbini, Nepal, the Buddha's birthplace.", "Lumbini to Sravasti.", "Jetavanaramaya and the Anandabodhi tree at Sravasti.", "Sravasti to Varanasi.", "Sarnath and an evening on the Ganges.", "Varanasi to Sanchi.", "The Great Stupa of Sanchi.", "Sanchi to Delhi.", "Delhi's sacred relics and shopping.", "Flight home to Colombo." ] }, { "name": "Grand Western Europe and the Alps", "duration": "16 Days", "days": [ "Colombo to London.", "London city tour and the London Eye.", "Madame Tussauds and the Eurostar to Paris.", "Eiffel Tower, Paris city tour and Seine cruise.", "Free day in Paris, optional Disneyland or Versailles.", "Brussels and on to Amsterdam.", "Amsterdam canals and Zaanse Schans, then Germany.", "Cologne Cathedral, Rhine cruise and the Black Forest.", "Rhine Falls and Lucerne.", "Mount Titlis.", "Interlaken, optional Jungfraujoch.", "Liechtenstein and Innsbruck.", "Venice.", "Pisa and Florence.", "Rome and the Vatican.", "Flight home to Colombo." ] } ], "service_portfolio": [ { "name": "Worldwide Air Ticketing", "description": "Full IATA ticketing across all major airlines and alliances, for individuals, families and groups of any size.", "icon": "plane" }, { "name": "Outbound Holiday Packages", "description": "Holidays to India, Thailand, Malaysia, Singapore, Myanmar, Vietnam, Cambodia, Bali, Dubai, the Maldives, China and Europe.", "icon": "plane-departure" }, { "name": "Multi-Faith Pilgrimages", "description": "Buddhist, Hindu and Catholic pilgrimages to India and Nepal, in groups of up to 90, more than twice a month.", "icon": "place-of-worship" }, { "name": "Inbound Sri Lanka Tours", "description": "The Ramayana Trail and India-market holidays, plus tours for the UK and other markets, from 5 to 21 days.", "icon": "map-marked-alt" }, { "name": "Visa Facilitation", "description": "Visit visa processing for outbound travellers, including UK and Schengen visas, and entry guidance for guests coming to Sri Lanka.", "icon": "passport" }, { "name": "Travel Insurance", "description": "Insurance for outbound and inbound travellers, bundled into a package or issued on its own.", "icon": "shield-alt" }, { "name": "Our Anuradhapura Hotel", "description": "A company-owned hotel close to the sacred city, for pilgrimage groups and inbound guests, with expansion under way.", "icon": "hotel" }, { "name": "MICE, Corporate & Weddings", "description": "Conferences, incentive trips and Indian destination weddings, run with the same systems as our largest pilgrimage groups.", "icon": "briefcase" } ], "transport_services": { "intro": "Every service below can be booked as part of a tour or on its own, in clean, air-conditioned vehicles with licensed chauffeur-guides, all subject to availability.", "items": [ { "name": "Airport Pickup and Drop-Off", "description": "Transfers to and from Bandaranaike International Airport, and to Jaffna for guests arriving from Chennai.", "icon": "plane-arrival" }, { "name": "Chauffeur-Guided Touring", "description": "Chauffeur-guides who speak Hindi, Tamil or English, with national guides for groups of ten or more.", "icon": "user-tie" }, { "name": "Family and Small Group Vans", "description": "Spacious, air-conditioned vans for families and small groups, with room for luggage.", "icon": "shuttle-van" }, { "name": "Coaches for Pilgrimage Groups", "description": "Mini coaches and full coaches for temple groups, MICE and wedding parties.", "icon": "bus" }, { "name": "Rail Journeys", "description": "Reserved seats on the hill country line to Ella, with a chauffeur meeting every arrival.", "icon": "train" }, { "name": "Entrance Tickets and Temple Arrangements", "description": "Site tickets booked in advance and pooja arrangements made at the main temples.", "icon": "ticket-alt" }, { "name": "Day Tours from Anuradhapura", "description": "Sacred city, Mihintale, Ritigala and Wilpattu day tours from our home city.", "icon": "road" }, { "name": "Back-Up Vehicles and Drivers", "description": "Replacement vehicles and drivers so a mechanical issue never becomes a guest's problem.", "icon": "tools" }, { "name": "Local SIM Cards", "description": "A local SIM card on request so guests stay connected from day one.", "icon": "sim-card" } ] }, "fleet_vehicles": { "intro": "We arrange air-conditioned vehicles through a vetted network of licensed transport partners for every group size, from a couple on an airport transfer to a full coach of pilgrims. Every vehicle carries tourist transport permits and passenger insurance and is checked before assignment.", "highlight_note": "Most requested for touring", "items": [ { "name": "Touring Van (High Roof)", "category": "Van", "capacity": "Up to 9 passengers", "best_for": "Families and small groups on island-wide tours", "image": "", "gallery": [], "icon": "shuttle-van", "highlight": true }, { "name": "Touring Van (Flat Roof)", "category": "Van", "capacity": "Up to 7 passengers", "best_for": "Small groups and airport transfers with luggage", "image": "", "icon": "shuttle-van", "highlight": false }, { "name": "Hybrid Car", "category": "Hybrid Car", "capacity": "Up to 3 passengers", "best_for": "Couples, honeymooners and airport transfers", "image": "", "icon": "car", "highlight": false }, { "name": "Compact Car", "category": "Compact Car", "capacity": "Up to 3 passengers", "best_for": "Short transfers and day tours", "image": "", "icon": "car-side", "highlight": false }, { "name": "Mini Coach", "category": "Mini Coach", "capacity": "Up to 26 passengers", "best_for": "Temple groups and family celebrations", "image": "", "icon": "bus", "highlight": false }, { "name": "Mini Coach (Executive)", "category": "Mini Coach", "capacity": "Up to 26 passengers", "best_for": "Corporate and MICE transfers", "image": "", "icon": "bus", "highlight": false }, { "name": "Tourist Coach", "category": "Coach", "capacity": "Up to 33 passengers", "best_for": "Ramayana and pilgrimage groups", "image": "", "icon": "bus-alt", "highlight": false }, { "name": "Luxury Coach", "category": "Luxury Coach", "capacity": "Up to 53 passengers", "best_for": "Large pilgrimage groups, conferences and weddings", "image": "", "icon": "bus-alt", "highlight": false } ] }, "client_journey": [ { "step": "Enquiry", "description": "A traveller, temple or travel agent contacts us by phone, WhatsApp, email, Facebook or the website.", "icon": "comments" }, { "step": "Understanding", "description": "We ask enough questions to understand what the traveller really wants, not just the package name they mentioned.", "icon": "headset" }, { "step": "Proposal & Quotation", "description": "A written itinerary and price, with alternatives where it makes sense.", "icon": "file-signature" }, { "step": "Booking & Confirmation", "description": "Tickets, visas, insurance, hotels, temple registrations and transport locked in, with a written confirmation for every stage.", "icon": "calendar-check" }, { "step": "On Tour", "description": "A pre-departure briefing, a Sathwin tour leader with every group and a contact reachable at any hour.", "icon": "suitcase-rolling" }, { "step": "Follow-Up", "description": "We follow up after every trip, and the feedback shapes the next departure.", "icon": "star" } ], "team_overview": { "intro": "Sathwin Tours is led by its founder and managing director, Hishan Duminda Pathirana, supported by experienced department heads in ticketing, pilgrimage operations, outbound holidays, inbound sales and hotel and ground operations.", "office_note": "Our Anuradhapura office handles enquiries, ticketing, visas, itineraries and trade support, while our tour leaders and partners look after travellers on the road, in Sri Lanka and abroad." }, "trade_partners": { "paragraphs": [ "A meaningful share of our business comes through other travel agents, particularly from India and the United Kingdom, and through temples, churches, kovils and community groups that book pilgrimages for their members.", "We work on standard commission terms, provide written itineraries and pricing that agents can present to their own clients, and keep a dedicated trade contact. Our India-market Sri Lanka tours are available to Indian agents as ready-to-sell products with net rates by hotel grade and group size." ] }, "quality_commitments": [ { "name": "Written Confirmation", "description": "Every itinerary and quotation confirmed in writing.", "icon": "file-signature" }, { "name": "Named Point of Contact", "description": "Every group assigned a named coordinator before travel.", "icon": "user-check" }, { "name": "Insurance Verification", "description": "Outbound travellers guided through insurance before departure.", "icon": "shield-alt" }, { "name": "Pre-Departure Briefing", "description": "A written briefing for every pilgrimage and holiday group.", "icon": "clipboard-list" }, { "name": "Support at Any Hour", "description": "Our team reachable by phone at any hour while guests are travelling.", "icon": "headset" }, { "name": "Feedback Acted On", "description": "Every trip followed up, and the feedback used to improve the next.", "icon": "comment-dots" } ], "payment_terms": { "intro": "These are our standard terms. Arrangements for trade partners and large pilgrimage groups can differ, and any variation is confirmed in writing before a booking is final.", "items": [ { "name": "Deposits", "description": "A deposit confirms the booking, with the balance due before departure. Timing depends on the destination and airline ticketing deadlines.", "icon": "hand-holding-usd" }, { "name": "Air Tickets", "description": "Tickets are issued once paid in full, in line with IATA practice, since fares are not held indefinitely.", "icon": "ticket-alt" }, { "name": "Published Prices", "description": "Prices on our posters and social media are per person and valid at the time of publishing. The price confirmed in writing at booking applies.", "icon": "tags" }, { "name": "Cancellations", "description": "Cancellations follow the policies of our airline, hotel, temple and transport partners, set out clearly at booking.", "icon": "calendar-times" }, { "name": "Payment Methods", "description": "Bank transfer, and for groups we can invoice the lead organiser directly.", "icon": "university" } ] }, "faqs": [ { "question": "Is Sathwin Tours the same company as Travel Care Global?", "answer": "Yes. Sathwin Tours is the tours and holidays brand of Travel Care Global (Pvt) Ltd. Both work from the same Anuradhapura office, with the same founder and the same licences." }, { "question": "Do you only handle group bookings?", "answer": "No. Most of our volume is groups, but we also arrange tours for individuals, couples and families. Every package can run privately or as a group." }, { "question": "How far ahead should a pilgrimage group book?", "answer": "At least eight weeks ahead, especially in peak seasons, since temple registration and hotel allocation take time." }, { "question": "How early should we book a Europe holiday?", "answer": "At least three months ahead, as UK and Schengen visa appointments can take several weeks." }, { "question": "Can you arrange visas as part of a package?", "answer": "Yes. Visa facilitation is one of our core services and is usually bundled into an outbound package." }, { "question": "Can Indian guests get vegetarian and Jain food in Sri Lanka?", "answer": "Yes. We arrange pure vegetarian and Jain meals in advance at every hotel and use Indian restaurants in Colombo, Kandy and Nuwara Eliya." }, { "question": "What languages do your guides speak?", "answer": "English, Sinhala, Tamil and Hindi, with German and Mandarin-speaking guides arranged with advance notice." }, { "question": "Is your Anuradhapura hotel open to guests not on a tour?", "answer": "Yes. Independent bookings are welcome." }, { "question": "What happens if a flight is cancelled while we are travelling?", "answer": "Our ticketing desk has direct GDS access and rebooks in real time, and our operations line is staffed for exactly this kind of disruption." }, { "question": "Do you work with travel agents?", "answer": "Yes. A significant share of our business comes through agents in India and the United Kingdom, on standard commission terms." } ], "glossary": [ { "term": "Dambadiva", "definition": "The Sinhala term for the Buddhist pilgrimage circuit in India and Nepal covering Buddhagaya, Sarnath, Kushinagar, Lumbini, Rajgir, Nalanda and Sravasti." }, { "term": "Ramayana Trail", "definition": "The sites across Sri Lanka associated in tradition with the events of the Ramayana." }, { "term": "Darshan", "definition": "Being in the presence of a deity at a temple. Our Tirupati tour is built around securing timely darshan." }, { "term": "IATA", "definition": "The International Air Transport Association, which accredits agents to issue airline tickets. Our IATA number is 07303435." }, { "term": "CAA", "definition": "The Civil Aviation Authority of Sri Lanka. Our A Grade licence, Reg. No. A-762, is its highest classification." }, { "term": "SLTDA", "definition": "The Sri Lanka Tourism Development Authority, which licenses and regulates tour operators." }, { "term": "Schengen Visa", "definition": "One visa for travel across the Schengen countries of Europe. The United Kingdom needs a separate visa." }, { "term": "MICE", "definition": "Meetings, Incentives, Conferences and Exhibitions: corporate and group travel booked for business." } ], "awards_targets": { "intro": "These are goals the company is working towards. They are not awards already held.", "items": [ { "period": "2026-2027", "name": "SLTDA Excellence Recognition", "description": "Recognition for outstanding inbound tour operators, building on our existing registration." }, { "period": "2026", "name": "IATA Agency Recognition", "description": "Engagement with IATA's agency recognition programmes, reflecting accreditation since 2011." }, { "period": "2027", "name": "India Market Recognition", "description": "Sri Lanka Tourism India roadshows, and recognition as a leading Ramayana Trail operator." }, { "period": "2027", "name": "India Pilgrimage Tourism Recognition", "description": "Recognition from India's tourism bodies for our Dambadiva, Tirupati and Velankanni operations." }, { "period": "2028", "name": "Sri Lanka Tourism Awards", "description": "A nomination in the outbound and religious tourism operator categories." } ] }, "crisis_resilience": { "paragraphs": [ "Running pilgrimage groups of up to ninety travellers more than twice a month means planning for things going wrong: a group coordinator on every departure, back-up transport and hotels at every stage, and flexible rebooking so no one forfeits travel over something outside their control.", "Our own IATA desk rebooks and reroutes when flights change, every outbound traveller is guided through insurance, and our Anuradhapura office responds quickly to anything that comes up on the ground." ] }, "closing_statement": "From your first air ticket to your last temple visit. Your Journey, Our Passion.", "developer_info": { "developer": "", "website": "" } }